About

Career Timeline

Booz Allen Hamilton

2024 - Present

  • September 2025 - Present

    CDC Enterprise Data Analytics and Visualization

    • Spearheading team that leads all training, communication, knowledge management, and customer outreach for EDAV — surpassing all FY26 annual OKRs by the end of Q2.

    • Developed an AI agent for the CDC EDAV Data Academy LMS that delivers personalized course and pathway recommendations based on user prompts, achieving an 86% adoption rate among platform users.

    • Strengthened stakeholder engagement and product uptake through targeted communication strategies, scalable training programs, and user-centered support processes.

  • April 2025 – September 2025

    CDC Enterprise Data Analytics and Visualization

    • Designed the new EDAV Portal serving as the central hub for EDAV services, completing a rapid 2-month deployment that attracted over 5,000 CDC staff in its first month.

    • Facilitated monthly EDAV events to promote EDAV systems and drive deeper customer understanding of available solutions.

    • Oversaw Section 508 ADA accessibility compliance certification in accordance with CDC and federal guidelines.

  • November 2024 – April 2025

    CDC Artificial Intelligence/Machine Learning 

    • Conducted user testing, focus groups, and mind-mapping exercises for learner needs analysis, ensuring deliverables achieved maximum impact while meeting contract goals and objectives.

    • Designed Prompt Engineering deliverables — including webinars and one-page resource guides — that reached 1,000+ CDC employees.

    • Designed an AI Foundations course for technical and non-technical CDC users, incorporating live webinars, curated self-paced content, and updated intranet pages to house learning solutions.

Verizon

2011 -2024

  • October 2020 – August 2024

    • Designed and delivered eLearning courses using Articulate Storyline and Rise 360, improving learner retention through interactive modules and gamified assessments.

    • Integrated AI tools, including ChatGPT and Adobe Firefly, to personalize training experiences and provide real-time feedback, improving training efficiency.

    • Created multimedia content, including videos and audio, using Adobe Premiere Pro and Audition, resulting in increased learner satisfaction scores.

  • August 2014 – October 2020

    • Designed and facilitated comprehensive training programs for retail and corporate audiences, supporting skill development and performance improvement across key business units.

    • Applied blended learning methodologies, including experiential activities, multimedia presentations, and virtual instruction, to engage diverse learner populations.

    • Conducted pre- and post-assessments to measure training effectiveness and inform continuous program improvement aligned with operational goals.

    • Supported the development of new trainers and contributed to curriculum standardization across dispersed teams.

  • Mar 2011 - Aug 2014

    Progressed through customer-facing and leadership roles in Verizon's retail organization, developing foundational skills in coaching, team development, performance management, and customer education that informed a transition into Learning & Development

My career timeline tells the story. My resume covers the details.

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Acting for a security e-learning course

Facilitating an intensive leadership program

Leading a leadership workshop

Education

Master of Education

MEd, Adult and Continuing Education and Development

2021 - 2024

Strayer University

Bachelor of Business Administration

BBA, Business Administration and Management

2018 - 2020

Strayer University