Verizon Retail Onboarding Program
2022 Brandon Hall Group Gold Award - Talent Acquisition
Scoped to identify issues in the current multi-channel onboarding program.
Oversaw all technology and visual design needs of the entire program.
Partnered with stakeholders and subject matter experts to localize content.
Mentored new designers in best practices including:
Writing learning objectives
Visual Design
Animation
Project Management
Validation Testing
Created a two-week self-paced onboarding program with increased on-the-floor activities.
Engaging e-learning courses for knowledge transfer.
Virtual instructor-led sessions focused on knowledge retention and soft skills.
Sales floor activities to drive speed to competency.
RESULT:
Increased quality in training satisfaction
Decreased attrition rate
Shortened speed to competence from 1+ months to 3 weeks.
Increased peer design skills.
